1. SERVICES
FreshCut Lawns provides professional lawn care and garden maintenance services to residential, commercial, and rural clients.
Services may include, but are not limited to:
Lawn mowing
Lawn edging
Whipper snipping
General garden maintenance
Weed control
Hedge and shrub trimming
Rubbish and green waste removal
General yard clean-ups and property maintenance
The Services also include any other lawn, garden, or property maintenance tasks agreed between the Client and FreshCut Lawns, whether agreed verbally or in writing, before or at the time of service. Any such additional tasks may incur additional charges. The scope of Services may vary depending on site conditions, seasonal growth, weather, and accessibility.
2. MOWING FREQUENCY & SCHEDULING
Any mowing frequency (weekly, fortnightly, monthly, or otherwise) is provided as a guide only and is not guaranteed.
FreshCut Lawns is not responsible for missed services, delays, or changes to schedule due to reasonable factors including, but not limited to:
Weather conditions
Staffing availability
Equipment or mechanical issues
Access issues
Public holidays
Health and safety considerations
Any other reasonable operational factors
Missed services do not entitle the Client to refunds, credits, or compensation.
3. RIGHT TO RESCHEDULE
FreshCut Lawns reserves the right to reschedule services where required to protect staff health, safety, and wellbeing, or due to operational requirements, including:
Services will be rescheduled at the earliest reasonable opportunity.
4. ACCESS TO PROPERTY
The Client must provide safe, clear, and unobstructed access to the property at the scheduled service time.
If access cannot be gained, the visit will be treated as a late cancellation and charged accordingly.
5. AUTHORITY TO ACCESS PROPERTY WITHOUT ATTENDANCE
The Client authorises FreshCut Lawns, its workers, and contractors to enter and access the property for the purpose of carrying out the Services, whether or not the Client or any other person is present at the property at the time of service.
The Client confirms that:
All necessary permissions have been granted to allow access
Gates will be unlocked or access otherwise provided
Animals will be secured where required
FreshCut Lawns is not responsible for delays, missed services, or additional charges resulting from restricted access, locked gates, unsecured animals, or unsafe conditions.
6. PRICING & VARIATIONS
Pricing is based on normal site conditions and the agreed scope of Services. FreshCut Lawns reserves the right to apply additional charges where extra time, labour, or equipment is required, or where additional tasks are requested.
7. CANCELLATION & SHORT-NOTICE FEES
The Client must provide a minimum of 24 hours’ notice to cancel or reschedule a booked service. Cancellations, rescheduling, lack of access, or client unavailability within 24 hours of the scheduled service time will incur a cancellation fee equal to 100% of the scheduled service price.
8. ANIMAL WASTE (DOG FAECES) & HYGIENE CHARGE
The Client is responsible for ensuring lawns and work areas are free from animal waste, including dog faeces, prior to the scheduled service.
If animal waste is present at the time of service, FreshCut Lawns may, at its discretion:
Decline to commence or complete the service due to hygiene, health, or safety concerns; or
Proceed with the service and apply an additional hygiene charge.
Where FreshCut Lawns declines to carry out the service due to the presence of animal waste, the scheduled service fee remains payable in full. Where FreshCut Lawns proceeds with the service and animal waste is present, an additional charge of one (1) hour labour at $70.00 will apply to allow for:
Cleaning and sanitisation of equipment
Maintaining a clean and hygienic work environment
Minimising the risk of disease transmission between animals, people, and properties
This charge applies regardless of whether the Client was aware of the presence of animal waste.
9. HEALTH, SAFETY & SITE CONDITIONS
The Client must ensure the site is reasonably safe and free from hazards, including loose debris, aggressive animals, or unsafe conditions.
FreshCut Lawns reserves the right to suspend or refuse service where conditions pose a health or safety risk. Such visits will be charged.
10. LIABILITY & DAMAGE DISCLAIMER
To the fullest extent permitted by law, FreshCut Lawns Deniliquin is NOT responsible or liable for any loss, damage, claim, cost, or liability of any kind arising from or related to the Services provided.
This includes, but is not limited to:
Damage to lawns, gardens, landscaping, structures, or property
Damage caused by hidden, unmarked, or underground items
Pre-existing damage or fragile conditions
Irrigation systems, pipes, wiring, edging, or fixtures
Consequential or indirect loss
Nothing in this clause is intended to exclude liability that cannot be excluded under Australian Consumer Law.
11. PAYMENT TERMS & LATE FEES
Payment is due within five (5) days of service completion unless otherwise agreed in writing. All service fees, cancellation fees, and additional charges form a binding payment obligation of the Client.
Late Payment Fees:
If payment is not received within 5 days:
FreshCut Lawns may also:
Suspend all future services
Refer the debt to a collection agency
Recover all reasonable debt recovery costs, payable by the Client
12. TERMINATION
Either party may terminate this Agreement by providing written notice.
All outstanding fees, charges, and incurred costs remain payable.
13. GOVERNING LAW
This Agreement is governed by the laws of the Australian state or territory in which the Services are provided.
14. ENTIRE AGREEMENT
This Agreement constitutes the entire understanding between the parties and supersedes all prior discussions or representations.
